Firefox is a trademark of Mozilla Foundation. or its affiliates in the United States and other countries. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of NortonLifeLock Inc. LifeLock identity theft protection is not available in all countries.Ĭopyright © 2023 NortonLifeLock Inc. Need a visual of the scam? This infographic could be helpful.The Norton and LifeLock Brands are part of NortonLifeLock Inc. To add icing to the cake, they likely logged every single keystroke on your computer, so they now know details such as your bank information, not to mention everything you told them on the refund form and the phone. You run and buy the cards, give them the numbers, and by the time you realize what happened, it’s all gone, and you can’t do a thing.
They ask you to run out and buy gift cards so you can give them the card numbers and pay them back. And this is when they start making their real money. They will then blank out your screen while they modify what’s being displayed by the browser, tricking you into thinking they over refunded you. Once they get on and you give all your details on the refund form, they will ask you to log into your bank account so they can show you the refund. To do so, they will ask to access your computer to help. Then the refund fails, and they need you to request it. Once you do, they will tell you a story about how it was a mistake, and that they can refund it. Here is what David shared with me: The email is designed to have you call them. Even if I weren't overwhelmed with work and dealing with a broken air conditioner, I still would've called. If I didn't have David, I would've called the number on the screen. I also forwarded it to the best IT guy I know, David Moadab, Founder of Solutions Squad Inc., which helps owners protect their business by expertly managing their IT and security. I checked my annual business budget and I didn't have a line item for Norton or for that amount.
I got an email today from Norton Antivirus protection reminding me that my subscription has been successfully renewed and updated for $359.99. Now that they had his number (literally), when would they strike again? It was humiliating for him and frightening for me. They took control of his computer and then sent him out to buy Walmart and Target gift cards.īy the time he sheepishly told me about it, the gift cards had been cashed and there was no recourse. He once had a pop-up on his computer screen from "Microsoft" telling him that his computer had been compromised and he needed to call this number right away. I am always warning my 93-year-old dad about scam emails.
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